Refund policy

Return and Refund Policy

  • Return Window: Most items may be returned within 15 days of the shipping date.
  • Refund Method: Eligible returns will be refunded to the original form of payment, when available.
  • Proof of Purchase: Valid proof of purchase is required for all returns. Returns without proof of purchase are not refundable.
  • Merchandise Credit Option: If your return qualifies, you may choose to receive merchandise credit instead of a refund. Merchandise credit returns are processed free of charge.
  • Shipping charges applied to the original order are non‑refundable.
  • A $9.95 return processing fee will be deducted from refunds unless merchandise credit is selected.
  • Products marked “Final Sale” are not eligible for return or refund.
  • Food items and face masks are for the final sale and cannot be returned.
  • Scrubs worn outside the home may only be returned with prior approval from Customer Care.
  • Duties, used products, or incomplete items (e.g., missing pieces) are not refundable.
  • Branded merchandise or products not purchased directly from Tierrux LLC are not eligible for return.
  • Items sent to us outside the terms of this policy will not be refunded and will not be returned to sender.

 Proof of Purchase

  • Shipment notification emails or order numbers from Tierrux LLC serve as proof of purchase.
  • Emails or receipts from other retailers are not valid.
  • If you no longer have your order number, contact Customer Care at +1 608-805-3827. 

 Return Methods

Online return

  • Visit our Return Page to access the portal.
  • Provide your order number and shipping ZIP code.
  • Choose either:
    • Box‑Free Drop Off: Receive a QR code, drop off items at a nearby location, and refunds are typically processed within 4–5 business days after validation.
    • USPS Drop Off: Print a mailing label, ship via USPS, and track your return.

 Shipper of Your Choice

  • Securely package your return and include order number, name, address, phone number, items, and reason for return.
  • Ship to: Tierrux LLC 703 K Street, Apt 10, Reedsburg, WI 53959, USA
  • Return shipping fees are non‑refundable.

 Exchanges & Reorders

·       Returned items are credited once processed within 4–5 business days after validation.

  • Shipping charges for the original order are not refunded.
  • To reorder in a different size or color, call +1 608-805-3827 for assistance. Free Standard Shipping applies to exchange orders.

Oversized Items

  • A minimum $25 return fee applies to oversized items. Fees may vary based on size and weight.

  Price Adjustments

  • If an item purchased from https://www.tierrux.com is reduced in price within 7 days of purchase, a one‑time price adjustment may be requested.
  • Exclusions: “On the Counter,” “Last Chance,” and “Final Sale” items.
  • Refunds are issued to the original form of payment after validation.

 Contact Information

For questions regarding returns, exchanges, or eligibility:

  • Phone: +1 608-805-3827 
  • Email: support@tierrux.com
  • Mail: Tierrux LLC 703 K Street, Apt 10, Reedsburg, WI 53959, USA

 

Connecticut Residents

Under Connecticut law and Department of Revenue Services (DRS) guidance:

  • Sales Tax Refunds: When a taxable item is returned within 30 days of the purchase date, customers are entitled to a refund of the sales tax paid on the original purchase.
  • Proof Required: Customers must present a valid sales receipt showing the purchase date and the tax paid.
  • Refund Calculation: The refund is based on the portion of the purchase price returned to the customer.
  • Retailer Reporting: Retailers exclude refunded amounts from taxable gross receipts when goods are returned within the 30‑day limit.
  • Limitations:
    • Returns made after 15 days are not eligible for a sales tax refund.
    • Returns made without a receipt are not eligible for a sales tax refund.

  International Returns

  • Eligible returns outside the U.S. and Canada must be initiated via the online return portal.
  • Returns must be received within 30 days of shipment.
  • Refunds are issued to the original form of payment with proof of purchase.
  • Items marked Final Sale are not returnable.
  • Duties, used products, or incomplete items (e.g., missing pieces) are not refundable.
  • Items sent outside the terms of this policy will not be refunded or returned to sender.

  Return/Exchange Process

Please visit our return policy for information on making a return or exchange.

·       Exchanges are handled by processing a credit for the returned item, then reordering and billing the new item.

·       If you need to return an item(s) and want to re-order the same item(s) in a different size or color, please call +1 608-805-3827 to place your re-order with one of our Customer Care Specialists for Free Standard Shipping on your re-order.

·       Note: $9.95 will be deducted from the refund credit for the use of the Easy Return Label.